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May 15, 2024

How Agua Mágica Streamlined Their DTC Alcohol Sales

Agua Mágica grew dissatisfied with their previous e-commerce platform because they were experiencing slow shipping times, customer service headaches, and inaccurate inventory tracking. The team was striving for a solution that could alleviate these pain points while elevating online sales volume.

As the holidays approach, expect an influx of gift purchases across the next few months — an annual event that’ll only be heightened by the post-COVID e-commerce shopping boom.

Even more so, broader delays in global supply chains are trickling down to affect availability and shipping for e-commerce brands across all segments. Our recommendation? Beat this year’s slowdown by getting a head start on your seasonal campaigns, promotions, and more. 

We’ve laid out four steps below that every alcohol brand should take to beat the annual gift rush, while also maximizing the profitability and potential of this concentrated shopping period. 

Step One: Time Blocking

First, you can start building out a major messaging campaign by looking ahead on your calendar and selecting key dates to lay out a time frame from early November up until Christmas.

Specifically, we recommend blocking out three primary phases for your campaign delivery.

Pre-Black Friday

By pushing messaging campaigns out as early as mid-November, you’re gearing folks up for the holiday season around the corner, as well as letting potential buyers know to keep an eye out for a promotion in the works. 

More importantly, you’re setting your brand up to start the season on a strong note — and to not get caught unprepared by the sudden arrival of Thanksgiving crunchtime. 

Thanksgiving & Late November

From Thanksgiving onward, particularly that first weekend including Black Friday, you’ll want to host and advertise some kind of actionable event, i.e. a special release or promotional discount, to jumpstart customers into their seasonal shopping cycles. 

Cutoffs for Christmas

Finally, you’ll want to round out the season by selecting a cutoff date for placing new orders. 

Seven to 10 days before December 25th is a safe bet for buyers to receive a bottle at their door by Christmas Day, and reminders should be sent out in the days leading up to this cutoff. 

In terms of the broader time crunch that’s anticipated due to global supply chain slowdowns, you should emphasize the convenience of purchasing from a domestic brand paired with the reliability that you offer for a timely, safe delivery of your product.

Step Two: Spice Up Your Specials

Once you’ve laid the initial groundwork, it’s time to elevate your campaign by crafting it into something creative and exciting for the spirit of the season. 

In other words, your buyer’s inbox may be flooded by holiday deals, but you can capture their attention and help them recognize the thoughtfulness through your core brand messaging.

For instance, Far North Spirits is offering a holiday two-pack for drinks that’ll warm you up in the colder months. Imagine a whiskey, rye, or bourbon for your spicy cocktail or mulled wine. 

Ultimately, you’re working with the inventory you have and considering which themed products can play into people’s holiday spirit — even better if it’s in a bundle to boost your AOV. 

On the other hand, this period offers a practical opportunity to look back at the year’s releases and offload any remaining inventory through a unique discount or exclusive holiday promo. 

Step Three: Ramp Up Your Promotion Game

Next, consider the tactical logistics of your promotions. After all, it can be tricky to time promo launches, depending on whether your customer pool skews toward early or late gift grabbers. 

There are two general approaches you can take: 1) offering enticing deals early on to preempt other sales or 2) holding off until late in the buyer’s window to pull the trigger on your promo. 

The former can snag early shoppers, or at least convince late shoppers to try an early purchase, but could also lose its appeal by mid-December when fresher deals are dropping every day. 

The latter can appeal to buyers who play the long game and wait it out for the most optimal deal, but can still ultimately result in you losing out on early or average shoppers. 

Ultimately, there’s no gold-standard method and you’ll need to use your judgement depending on what aligns with your brand’s target demographic, metric goalposts, and even inventory

For instance, returning to your campaign calendar, you can skew discounts away from marking down products and toward offering cheaper, faster shipping as Christmas creeps closer. 

Step Four: Email Marketing On Deck

As we pointed out in our advice for email marketing, setting up your email flow so your comms can run seamlessly is a simple yet essential step of the process that’s easily overlooked. 

We recommend starting with a quick info sweep: pull last year’s seasonal purchase data and make sure that customer cohort is consistently re-engaged early on. 

In turn, your team won’t be stressed out and frantically attempt to piece together the perfect layout in MailChimp just a few days before Thanksgiving — which circles back to our larger point: the holidays are a time of year with promise of high ROI for your alcohol brand. 

You can utilize this opportunity to the max by planning thoroughly and creatively, not stressfully executing a last minute, makeshift campaign. 

If your brand has these moving parts staged within the first weeks of November, you should be ready to hook the earliest seasonal shoppers and take full advantage of the holiday rush.

Sit Back and Enjoy the Holidays! 

Once you’ve got these steps locked in — a killer campaign calendar, creative promos, and ready-to-launch email marketing — you’ll be the one leading the holiday rush, not falling behind. 

Whether your user base is composed of individuals shopping for friends and family or corporate customers with high-volume needs, Accelpay is the platform of choice for your alcohol brand. 

To get access to our instant storefront setup and stress-free bulk ordering, get started here.

Agua Mágica

Eliminating the points of friction in direct-to-consumer alcohol sales

Agua Mágica, a rising craft mezcal brand founded by a Mexican team in New York and Oaxaca, is redefining mezcal as a global luxury spirit and giving rise to the artisans and communities of Oaxaca. Born out of a deep appreciation for the Oaxacan heritage and culture, Agua Mágica aims to raise the bar while honoring the rich history of mezcal. 

Agua Mágica grew dissatisfied with their previous e-commerce platform because they were experiencing slow shipping times, customer service headaches, and inaccurate inventory tracking. The team was striving for a solution that could alleviate these pain points while elevating online sales volume.

Choosing AccelPay’s e-commerce platform

Agua Mágica recognized the need for a robust e-commerce platform that aligned with their brand vision, allowed them to maximize their online sales potential, and removed the headaches of managing a new channel. With AccelPay, they found the perfect partner to power their direct-to-consumer sales and enhance the customer journey.

The decision to embrace AccelPay as their trusted e-commerce platform was driven by the software's multifaceted DTC capabilities. AccelPay intelligently manages order routing, ensures optimal stock levels with fulfillment partners, and effectively handles consumer inquiries. By offloading these operational burdens, Agua Mágica unlocked precious time and resources to channel into brand enrichment and operational enhancements.

Results and success metrics so far

Since partnering with AccelPay in January 2023, Agua Mágica has achieved significant growth in their online sales, increasing sales 125% compared to last year on their previous platform and their conversion rate increased 43%. These figures highlight the success of their new DTC platform and the increasing demand for Agua Mágica mezcal in the market.

The benefits of the AccelPay DTC experience

Fast shipping times

One of the key challenges Agua Mágica faced with their previous platform was slow shipping times. This resulted in frustrated customers, who were used to being able to quickly walk into a liquor store and leave with the bottle of their choice.

According to Dulce Sanchez, Marketing Director at Agua Mágica, "We have been able to meet consumer expectations with faster fulfillment and shipping, which is critical in driving purchasing decisions and key to driving repeat purchases."

Managed customer support

Agua Mágica appreciated the strong working relationship between AccelPay and their fulfillment partners, which ensured consistent inventory levels.

"Our customer service has undergone a remarkable transformation since partnering with AccelPay. We now have the capacity to promptly address every individual with order-related inquiries, cultivating contented customers who eagerly return for more," said Sanchez.

Reliable fulfillment partners

A huge selling point for the Agua Mágica team was AccelPay’s managed customer support service. All inquiries about online ordering, such as tracking details, delivery estimates, or refund requests are handled autonomously by AccelPay. Leaning on AccelPay’s customer service expertise means that buyers get fast, personalized responses to their questions and Agua Mágica gets far less clutter in their email boxes. 

“Retailers obviously can’t ship our products to our customers quickly if they don’t have any in stock. So it’s been a huge relief that AccelPay is able to track inventory levels across their fulfillment partners and solve any issues before they become a problem,” said Sanchez.

With coverage in over 40 states, AccelPay’s network allowed Agua Mágica to immediately offer nationwide shipping to their online customers. 

What's next for Agua Mágica?

By switching to AccelPay, Agua Mágica can drive customers to a native online shopping experience, offer fast shipping to over 40 states, streamline their customer service operations, and trust that their fulfillment partners are keeping up with inventory.

AccelPay continues to support Agua Mágica's growth by providing a comprehensive e-commerce solution tailored to their unique brand.

Become a success story with your online sales

If you're an alcohol brand seeking to navigate the world of e-commerce and achieve remarkable results, visit AccelPay today and request a demo to explore how we can help you sell your products online.

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Braxton Freeman

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